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BizX Education

Sales, Service, and Sensitivity in the New Normal Recap

April 24, 2020 | Written by Lauren Simmons



The world is a very uncertain place right now, and the day-to-day for a business owner and employees is very stressful. What will the world look like after quarantine (PQ), and what's the best way to prepare for that are just a few of the topics discussed during the webinar.

About The Speakers:

John Spence

For nearly three decades, John Spence has served as a trusted advisor and coach to senior executives at companies around the globe. His wealth of clients includes Fortune 500 corporations, small to medium-sized businesses, and entrepreneurial start-ups. By working with them every day, he helps them “Make the Very Complex…Awesomely Simple.” Having served as CEO or owner for six companies, John specializes in business leadership and strategy and has published four books on the subjects. He has also been named by the American Management Association as one of America’s Top 50 Leaders to Watch.

 

John DiJulius

John R. DiJulius III is the authority on world-class customer service. As the founder and owner of John Robert’s Spa and president of The DiJulius Group, a customer service consultancy, John understands the critical role customer experience plays in every company. He is the author of 5 books and his client list includes Starbucks, Chick-fil-A, The Ritz-Carlton, Nestle, PwC, Lexus, and many more.

 

 

Jack Daly

Jack Daly is a leading sales speaker and trainer with over 30 years of sales and executive experience. He started his journey at CPA firm Arthur Andersen and rose to CEO level for several corporations, building six companies into national firms along the way, two of which he subsequently sold to the Wall Street firms of Solomon Brothers and First Boston. Jack holds an MBA, and was a Captain in the U.S. Army. He is the Bestselling Author of Hyper Sales Growthand The Sales Playbook for Hyper Sales Growth. At 58, Jack learned to swim and in only 11 years, completed 15 Full Ironman competitions. He has completed 95 marathons in 50 states and seven continents. He achieves these goals by following his own Life by Design techniques.

 

Moderator – Kevin Daum

Kevin Daum is Inc. 500 entrepreneur and bestselling author of 6 books. He has interviewed more than 400 CEOs for articles and for his YPO 10 Minute Tips from the Top podcast. His 1000+ columns on Inc.com earn 200,000+ views every month, and he is a highly rated speaker for YPO, EO, Inc., and Gazelles. Kevin is a media professor at Fordham University Gabelli School of Busines

 

Some key take-aways:

✅ Our teams will remember how we responded during this time. 

✅ This season, however unpredictable, is a opportunity--don't miss it.

✅ Spend your time wisely. Be active, be disciplined, be consistent.

✅ Relationships matter more than ever. Be a developer of relationships.

Keep Reading »

BizX Education

Why Barter Matters: According to Bloomberg & Fox News

April 24, 2020 | Written by Lauren Simmons

Did you know over $12 to $14 billion in barter trades are done every year? As cash flow tightens, or in some cases has come to a grinding halt, now more than ever businesses are looking for ways to maximize what they have.

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BizX Education

Restaurant Keys to a Successful Close, Transition, and Relaunch

April 23, 2020 | Written by Ken Batali

Recently restaurant and hospitality consultant, and BizX member, Ken Batali partnered with Kevin Shoemaker from Restaurant Dynamics to give insights and advice for re-opening post quarantine. Check out the article below!

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Business Resources

How To Sell In A Crisis with Jack Daly

April 10, 2020 | Written by Jen Park

We had the privilege of hosting a webinar with world renown speaker Jack Daly this week. Jack gave us key insights and advice from his 30+ years as a leader in business and sales.

During our webinar he talked about:

✅ How we should be selling in times of uncertainty.

✅ What should your sales team be doing right now?

✅ How to connect with and coach your teams in times of crisis.

✅ Key things you can say to your customers when crisis hits.

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BizX Education

WA State Governor's Office: How to Stimulate Your Business

March 25, 2020 | Written by Lauren Simmons

We've got the Governor's office on our side! In this podcast, Bob Bagga and Josh Kerns are joined by Michael Paul Ervick, MBA, Small Business Liaison for the Governor’s Office for Regulatory Innovation and Assistance (ORIA). He tells us what the Governor's office is doing and can do for small and medium sized businesses.

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