CAREERS

Join Our Amazing Team

Discover business in a whole new way. At BizX, we improve the way companies of all sizes and industries do business. From Fortune 500 companies to the local SMB’s, BizX has actively been transforming their businesses for the past 12 years. We help businesses turn unused inventory and excess capacity into a positive cash flow. BizX members use a private currency, the BizX Dollar to buy and sell amongst a committed network of businesses. BizX is the competitive advantage that thousands of companies rely on to build their businesses.

BizX currently has offices in Bellevue WA, Oakland CA, San Diego CA, and Dubai and is rapidly growing, evident by Inc. 5000’s list of fastest-growing private companies in the US. If you enjoy a thriving, sales oriented environment that interacts with C-Level Executives and business owners, this is the place for you. We are looking for self-motivated, outgoing team player who can think on their feet and provide selfless customer service! If that’s you, check out our open positions listed below.


Open Positions

Customer Service Representative (Member Care)
Location: Bellevue, Washington, United States Full-time

Customer Service Representative (Member Care)

Location: Bellevue, Washington, United States
Full-time

Position title: Customer Service Representative (Member Care)

Job status: Full time - exempt

Job location: Bellevue, WA

Reports to: Member Care Manager

Supervisory responsibilities: None

It’s all about our purpose
At BizX, each person has the ability to improve the businesses and lives of our member. We exist to help them increase their purchasing power, improve their cash flow, attract new customers, and monetize their excess capacity. We’re all working towards making BizX the world’s strongest and most widely accepted private currency.
BizX has generated $350+ million in new revenue to our members, and preserved over $309 million in cash. Our community is diverse and growing every day. The heartbeat of BizX is the local business owner, but companies large and small have chosen to grow their network in our community.
Some members include; Gravity Payments, The Melting Pot, Seattle Mariners, Habitat for Humanity, Destination Harley-Davidson, Tony Robbins, Gene Juarez, Thomasville, Beacon Plumbing, Seattle Sun Tan, Marsha Rivkin Center, Dell, and more.
This role is a great stepping stone and way to learn and grow within the company. As a Member Care Representative, you are an advocate for our member community. It is your responsibility to provide outstanding member support on all levels of interactions within the BizX community, including various forms of member communication, online support, and purchasing need. You will contribute to the corporate vision and positional needs by:
  • Deliver outstanding communication and assist members via chat, phone, emails, and in person
  • Maintain member records by updating account information
  • Manage and prioritize multiple tasks simultaneously
  • Produce accurate data entry results for offerings, account updates and notes
  • Process member transactions
  • Listen, document, and help resolve issues with members
  • Assist members with sales and purchases, and aid them with other requests, such as travel, event planning, and more
  • Support members with their online business profile and marketplace listings
  • Meet the established turn around period on all member inquiries
  • A positive attitude, even when faced with misplaced criticism or frustration
  • Collaborate with the member services team to meet and exceed members expectations
  • Provide outstanding team support across all industry verticals
Share our values
BizX is seeking the best! People who thrive in a culture of empowerment and thinking big. People who are results driven, have a positive attitude, and aspire to be awesome! People who understand that a team delivers better results collaboratively than independently.
Who you are
  • Skills – Ability to work collaboratively with members and team members to provide outstanding service and valuable solutions. Communication proficiency. Competent with Microsoft Office suite.
  • Talent – Demonstrate patience and provide conflict resolution to ensure member satisfaction and retention at every level of interaction.
  • Flexibility - Ability to handle competing priorities, multitask, and work collaboratively in a team environment. You plan and organize priorities to maximize your time and achieve results.
  • Raving Fans – Superior customer service experience and knowledge.
  • Self - You are a leader with excellent work standards. You take initiative and think outside the box.
  • Experience – 1+ years of equivalent experience. Ideally in financial service, hospitality, call center, and/or business-to-business environment.
  • Qualifications – High school diploma, College degree preferred.
Why BizX?
We offer a wide variety of perks and benefits:
  • Guaranteed base with commission structure
  • Medical, long-term & short-term disability
  • Generous employee stock ownership plan
  • Wellness allotment
  • 401(k) Plan
  • Weekly spins to win
  • Everyone gets his or her birthday off!
Director of Member Services
Location: Bellevue, Washington, United States Full-time

Director of Member Services

Location: Bellevue, Washington, United States
Full-time

Position title: Director of Member Services

Job status: Full time - exempt

Job location: Bellevue, WA

Reports to: Chief Revenue Officer

Supervisory responsibilities: Seattle Account Management Team

 

Share Our Values

BizX is seeking the best! People who thrive in a culture of empowerment and thinking big. People who are results driven, have a positive attitude, and aspire to be awesome! People who understand that a team delivers better results collaboratively than independently.

 

Position Objective

The position is responsible for the revenue targets and key performance indicators for the Seattle Area. You will lead the team by being a resource, providing feedback, and generating ideas to increase transaction volume.  You will actively mentor, motivate, and manage the Seattle Team and participate in their professional development and career growth.

 

Essential Functions

  • Coach, motivate and evaluate performance of personnel, including: hiring, discipline, and training
  • Identify opportunities to produce results for existing and new accounts
  • Ability to negotiate complex contracts and to promote profitable transactions
  • Responsible for analyzing member base to identify Key Accounts
  • Develop a high volume of quality transaction activity
  • Manage member escalations and retention to reduce member churn rates
  • Spearhead new member acquisition and revenue growth
  •  Research and identify strategic channel opportunities
  •  Manage and deliver daily corporate and team performance indicators
  •  Demonstrated sound judgment by researching and analyzing risky situation and decisions: lines of credits, large transactions, member escalations, and key members
  • Build strong relationships with members by advocating for their needs across BizX teams/markets to deliver on goals while adhering to member needs
  • Responsible for developing and managing deal pipelines
  • Attend community and networking events to spread brand awareness

 

Competencies

  • ·Communication proficiency: verbal, phone and email
  • Decisions making: sound judgment based on research and analytics
  • Sales acumen: self-motivated, builds relationships, and understands unspoken objections
  • Work standards: set and maintain high performance standards, be accurate, and show consistent effort across all position functions
  • Planning and organizing: set priorities, allocate resources properly, and work responsibility to achieve objectives
  • Initiative: take action to influence events, generate ideas for improvement, and go above and beyond what’s expected
  • Leadership: be self-aware, lead by example, and actively mentor and coach team members
  • Member advocacy: manage and resolve member disputes to maintain member satisfaction, retention, and profitability
  • Values and ethics: create a respectful, diverse, and inclusive work environment, be objective and transparent, and adhere to BizX policies and procedures
  • Strategic thinking: develop researched strategies that are sensitive to the various needs of the members, employees, and company. Actions reflect the strategic direction of the department and position the organization for success
  • Motivation: have a sense of urgency, display energy and enthusiasm in achieving results, provide feedback and additional effort, and maintain high levels of productivity and direction
  • Resource Management: keep appropriate records, track spending, adhere to budget,  identify trends, and improve costs

 

Compensation

  • Guaranteed base with commission structure
  • Medical coverage, long term disability, and wellness allowance
  • 401(k) plan
  • Competitive ESOP program
  • Professional development and education assistance opportunities

 

Required Education and Experience

  •  Bachelor’s degree
  • 5+ years equivalent experience of managing a sales or account management team            

 

Preferred Education and Experience   

  • Financial services, business-to-business, and/or marketplace sales experience