---
title: Sales, Service, and Sensitivity in the New Normal Recap
description: Sales, Service, and Sensitivity in the New Normal Webinar Recap
image: https://www.bizx.com/hubfs/IMG_0473.png
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## [Sales, Service, and Sensitivity in the New Normal Recap](https://www.bizx.com/blog/sales-service-and-sensitivity-in-the-new-normal-recap)
April 24, 2020 | Written by [Lauren Simmons](https://www.bizx.com/blog/author/lauren-simmons)
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The world is a very uncertain place right now, and the day-to-day for a business owner and employees is very stressful. What will the world look like after quarantine (PQ), and what's the best way to prepare for that are just a few of the topics discussed during the webinar.
About The Speakers:
## John Spence
For nearly three decades, [John Spence](https://johnspence.com/) has served as a trusted advisor and coach to senior executives at companies around the globe. His wealth of clients includes Fortune 500 corporations, small to medium-sized businesses, and entrepreneurial start-ups. By working with them every day, he helps them “Make the Very Complex…Awesomely Simple.” Having served as CEO or owner for six companies, John specializes in business leadership and strategy and has published four books on the subjects. He has also been named by the American Management Association as one of America’s Top 50 Leaders to Watch.
John DiJulius
John R. DiJulius III is the authority on world-class customer service. As the founder and owner of John Robert’s Spa and president of [The DiJulius Group](https://thedijuliusgroup.com/bio-john-dijulius/), a customer service consultancy, John understands the critical role customer experience plays in every company. He is the author of 5 books and his client list includes Starbucks, Chick-fil-A, The Ritz-Carlton, Nestle, PwC, Lexus, and many more.
## Jack Daly
Jack Daly is a leading sales speaker and trainer with over 30 years of sales and executive experience. He started his journey at CPA firm Arthur Andersen and rose to CEO level for several corporations, building six companies into national firms along the way, two of which he subsequently sold to the Wall Street firms of Solomon Brothers and First Boston. Jack holds an MBA, and was a Captain in the U.S. Army. He is the Bestselling Author of [Hyper Sales Growth](https://jackdalysales.com/product/hyper-sales-growth/)and [The Sales Playbook for Hyper Sales Growth](https://jackdalysales.com/product/sales-playbook-hyper-sales-growth/). At 58, Jack learned to swim and in only 11 years, completed 15 Full Ironman competitions. He has completed 95 marathons in 50 states and seven continents. He achieves these goals by following his own [Life by Design](https://jackdalysales.com/jack-daly-2/) techniques.
## [ Moderator – Kevin Daum](http://kevindaum.com/media/)
[Kevin Daum](http://kevindaum.com/media/) is Inc. 500 entrepreneur and bestselling author of 6 books. He has interviewed more than 400 CEOs for articles and for his YPO [10 Minute Tips from the Top](http://10mintips.com/) podcast. His 1000+ columns on Inc.com earn 200,000+ views every month, and he is a highly rated speaker for YPO, EO, Inc., and Gazelles. Kevin is a media professor at Fordham University Gabelli School of Busines
**Some key take-aways:**
✅ Our teams will remember how we responded during this time.
✅ This season, however unpredictable, is a opportunity--don't miss it.
✅ Spend your time wisely. Be active, be disciplined, be consistent.
✅ Relationships matter more than ever. Be a developer of relationships.
### Watch the Webinar 📺
It's easy! Just follow these steps:
1. Click on the link [here](https://zoom.us/rec/share/7JJvNrfAqnhJT5HX0E7kWvYRH9TBeaa80ygY-_ReyU1us8UVvOifBD89EDfh071H).
2. Fill out the form.
3. Enter the Password: **After3Johns!**
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