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Passion and People: Two Reasons Why ‘Eastside Exterminators’ Continues To Grow

July 26, 2017 | Written by Christine Umayam

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Eastside_ExterminatorsWOODINVILLE, WA- “I get excited,” Eastside Exterminators’ President and Co-Owner Deanna Townsend said. “I’ve helped so many customers.” It’s with this passion for their customers that keeps employees happy. It has become a company culture that is reflected in its motto: “Get it. Want it. Have the Capacity to do it.”

Eastside Exterminators has been serving the community since Townsend’s father, Ralph Townsend Jr, opened it in 1969. The company is located in Woodinville, WA and is a longtime member of the BizX community since November 2002.  They are a huge contributor and have served 200 BizX members every year. 

When Townsend and CEO Alex Altizer took over the pest control business in 2002 they had only nine employees. Since then, the business has expanded from pest removal to services including home insulation, drainage services and wildlife removal. Eastside Exterminators currently employs 85 employees and are looking to expand their operations by 20% within the year.

General Manager Don Leland says they have more business than they can handle and the need to hire more employees is one of their top priorities. He explains, “The phone is ringing more than we can keep up with the work.”

It’s a great problem to have for this growing business but it is a big concern. To help alleviate the problem, they’ve turned to the BizX network to explore ways to get visibility on their need for new hires. In the past, they've utilized multiple ad campaigns including digital advertising. Eastside_Exterminators_2.jpg

The owners believe their growth and increased cash flow is due in large part to their continued commitment to their business and their passion. It lies in helping the community and to resolve many of their pest, drain crawl space, and insulation issues. “I am very passionate about what I do, about getting rats out of your house,” Townsend said. “We don’t just block where rodents are getting; we try to solve your problem, now and for the future.”

It’s something that’s ingrained in their company culture. Everyone at Eastside Exterminators knows the one-year, three-year and eight-year plans, understands the vision, and is committed to the program. Altizer said, “A lot of the people are here because of Deanna’s talks; they see the passion and the vision and want to be part of it.”  It’s the passion and the people behind it that keeps Eastside Exterminators at the top of their pest game. 

Creative ways Eastside Exterminators utilize the BizX community: Aside from advertising for new hires, Eastside Exterminators has marketed their business services through billboard campaigns around the region.  The company has also acquired their phone and alarm systems through the network and continues to look into BizX for opportunities.

For more information or to inquire about open opportunities, contact: Eastside Exterminators, Don Leland at don@eastsideexterminators.com

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